Michelle is a firm believer in the continuous evolution of human potential. She recognizes the transformative power of coaching and mentorship, crediting these influences for shaping her personal and professional growth.

With over 25 years of leadership experience in the non-profit sector, Michelle later transitioned into corporate Human Resources, bringing a wealth of expertise in organizational development and people management.

She holds a Master’s Degree in Leadership, Adult & Higher Education from the University of Toronto’s Ontario Institute for Studies in Education (OISE). Additionally, she has earned certifications in Human Resources, Human Services Leadership & Management, and School Guidance & Counselling.

Michelle completed her Brief Coaching training at the University of Toronto OISE School of Continuing Studies under the mentorship of Dr. Haesun Moon, a leading expert in Solution-Focused Conversations. She continues to benefit from Dr. Moon’s guidance, further refining her coaching practice over the years.

Norgus Coaching, Training & Consulting was founded with a profound commitment to making a meaningful impact on the world.

Driven by a passion for personal and professional growth, Michelle established a space dedicated to providing individual, group, and team coaching to support life and career transitions. She is also deeply committed to training professionals in the helping fields, equipping them with Brief Coaching techniques to enhance their services.

Solution-Focused Brief Conversations have been transformative for Michelle, both personally and professionally. This evidence-based approach offers a structured yet flexible framework for fostering faster, more productive conversations in diverse settings.

Michelle is eager to share these powerful strategies with as many individuals as possible—whether through coaching or specialized training.

Thomas Lai is a solution-focused coach and adult learning and development professional with over 10 years of experience in design, workplace learning and career development.

As a coach, Thomas focuses on helping individuals find a greater sense of meaning, purpose and belonging through creative collaboration. He is also passionate about co-creating embodied learning experiences that enable people to explore possibilities and connect on a human level.

Thomas holds a certificate in Brief Coaching from The Ontario Institute for Studies in Education (OISE) and a Master’s Certificate in Adult Training and Development from Schulich School of Business.

An advocate for human well-being and flourishing, he also teaches mindfulness and embodiment and practices the expressive arts.